Complaints and Appeals Policy
Al-Tijarah: Journal of Islamic Economics, Finance and Business is committed to maintaining a fair, transparent, and accountable editorial process. The journal welcomes complaints and appeals from authors, reviewers, readers, and other stakeholders regarding editorial decisions, publication ethics, and journal management.
All complaints and appeals are handled objectively, confidentially, and in accordance with the principles of the Committee on Publication Ethics (COPE).
Appeals Against Editorial Decisions
Authors who believe that an editorial decision was based on a misunderstanding, procedural error, or factual inaccuracy may submit a formal appeal.
Appeals may relate to:
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rejection of a manuscript;
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requests for major revisions;
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editorial decisions following peer review;
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ethical decisions affecting manuscript processing.
An appeal should include:
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the manuscript title and identification number (if applicable);
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a clear explanation of the reasons for the appeal;
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supporting evidence or documentation;
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a point-by-point response to the issues raised by the editors or reviewers, where relevant.
Appeals should be submitted within 30 days of receiving the editorial decision.
The Editor-in-Chief, together with members of the Editorial Board who were not directly involved in the original decision, will review the appeal independently. The outcome of the appeal will be communicated to the author after careful consideration. The final editorial decision following the appeal is considered binding.
Complaints
The journal accepts complaints concerning matters such as:
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editorial procedures;
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peer-review management;
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publication ethics;
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conflicts of interest;
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delays in editorial processing;
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inappropriate editorial or reviewer conduct;
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copyright or licensing concerns;
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allegations of research misconduct.
Every complaint will be acknowledged promptly and investigated fairly, impartially, and confidentially. The Editorial Office may consult members of the Editorial Board or external experts where appropriate.
Principles of Complaint Handling
The Editorial Team is committed to ensuring that every complaint or appeal is handled in accordance with the following principles:
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fairness and impartiality;
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confidentiality;
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transparency;
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respect for publication ethics;
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timely communication;
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consistency with COPE recommendations.
No complainant or appellant will be disadvantaged for submitting a complaint or appeal made in good faith.
Resolution Process
Where appropriate, the Editorial Office may resolve complaints through one or more of the following actions:
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clarification of editorial decisions;
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additional editorial review;
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consultation with reviewers or editorial board members;
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publication of a correction or editorial notice;
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implementation of improvements to editorial procedures.
Where misconduct is confirmed, the journal may take further actions in accordance with its Publication Ethics, Screening for Research Misconduct, and Corrections, Retractions & Appeals Policy.
Contact
Complaints and appeals should be submitted to:
Editorial Office
Al-Tijarah: Journal of Islamic Economics, Finance and Business
Department of Islamic Economics
Faculty of Islamic Economics and Business
Institut Miftahul Huda Al Azhar Kota Banjar, Indonesia