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From Queues to Clicks: A Case Study on ServiceTransformation Using Byond by Bank Syariah Indonesia

Badingatur Rizqiyah ID , Kurnia Rizqi Chasanah ID , Joni Setiawan ID , Muhammad Rizky Muzakky ID , Mowafg Abrahem Masuwd LY

Background: Digital transformation has become a strategic priority for Islamic banks to improve service quality while maintaining compliance with Sharīʿah principles. Bank Syariah Indonesia (BSI) introduced the Byond application as an integrated digital banking platform to enhance customer experience and operational efficiency.

Methods: This study employed a qualitative case study at Bank Syariah Indonesia KCP Banjar. Data were collected through semi-structured interviews, observations, document analysis, and institutional publications, then analyzed using thematic analysis.

Results: The findings show that Byond has transformed banking services from a branch-centered model into an integrated digital ecosystem. The platform improves service quality by enhancing reliability, responsiveness, assurance, empathy, and digital user experience while simplifying transactions, increasing accessibility, and improving operational efficiency.

Discussion: The findings indicate that successful digital transformation is driven not only by technological innovation but also by the integration of service quality, customer trust, and Sharīʿah governance, which together strengthen the competitiveness and sustainability of Islamic banking.

Conclusion: Byond has improved Islamic banking services through efficient, customer-oriented, and Sharīʿah-compliant digital solutions, supporting sustainable banking development in Indonesia.

Novelty: This study proposes an integrated perspective demonstrating that digital transformation, service quality, Sharīʿah compliance, and customer trust are mutually reinforcing dimensions that shape the sustainability of Islamic digital banking.

Pages: 54-70
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Comparative Analysis of Dam Tamattuʿ Regulation Across Muslim Countries: Legal, Governance, and Maqāṣid Perspectives

Muhammad Safdar Bhatti PK , Imam Tabroni ID , Haris Maiza Putra ID , Yono Sudiono ID , Arief Efendi ID , Cut 'Izza Afkarina ID , Rahma Syahida ID , Nafingatul Adwa ID , Sartono Sartono ID , Farhan Abdurrohman ID

Background: The regulation of dam tamattuʿ has become increasingly significant in Muslim-majority countries due to the growing number of Hajj pilgrims, administrative reforms, and differing interpretations of Islamic law regarding sacrificial obligations. Indonesia has attracted attention through its evolving governance policies emphasizing transparency, efficiency, and socio-economic welfare.

Methods: This study employed a qualitative-comparative approach by analyzing government regulations, fatwas, official Hajj policies, and scholarly literature from Indonesia, Saudi Arabia, Malaysia, Turkey, Pakistan, and Bangladesh. Data were examined using document analysis and comparative thematic analysis.

Results: The study identifies two dominant regulatory models: the classical-territorial model, requiring dam implementation in the Haram area, as practiced in Saudi Arabia, Malaysia, Pakistan, and Bangladesh; and the contextual-administrative model in Indonesia, which emphasizes governance efficiency, transparency, and public welfare. Digital governance also plays an increasing role in improving accountability and administrative effectiveness.

Discussion: Indonesia demonstrates a hybrid model integrating state administration, religious authority, and maqāṣid al-sharīʿah-oriented legal reform. This approach reflects an adaptive interpretation of Islamic law that balances ritual compliance with contemporary social and administrative needs.

Conclusion: The regulation of dam tamattuʿ reflects the dynamic interaction between classical fiqh, modern governance, and contemporary socio-economic realities. The integration of maqāṣid al-sharīʿah strengthens ethical and welfare-oriented pilgrimage governance.

Novelty: This study provides a comparative analysis integrating Islamic legal reform, pilgrimage governance, and maqāṣid al-sharīʿah perspectives across several Muslim-majority countries.

Pages: 1-17
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Islamic Educational Epistemology of Kiai Bandi and Ulama Cadres Formation in Java and Sumatra

Muharir Muharir ID , Maria Noor PK , Diah Permasih ID , Hamid bin Ahmad Mafahir Albandiyi ID , Muslimin bin Abdussyakur Kasmuri ID , Vanesa Flora ID , Fatma Komalasari ID , Achmad Malikuzh Zhahir ID , Riadatun Riadatun ID

Background: Kiai Bandi Bin Kiai Sa’id Lakbok (1901–1951) was a prominent Islamic scholar in Ciamis, West Java, whose educational approach combined traditional pesantren pedagogy with the cultivation of moral character and leadership. His teaching contributed to the formation of ulama cadres across Java and Sumatra, yet systematic studies on his epistemological approach remain limited.

Method: This study employed a qualitative historical-descriptive method, utilizing interviews with family members and disciples, historical literature, and field documentation to trace Kiai Bandi’s educational practices and the spread of his students.

Results: Kiai Bandi initially taught a small group of disciples in Desa Tambakreja, Ciamis, including Kiai Sukemi, Kiai Bashoir, Kiai Majalikin, Kiai Delan, and Kiai Shobrowi, later mentoring others such as Simbah KH. Makmur, Kiai Sanusi, Kiai Adurrohim, and ulama in Ciklapa, Sidareja, Banjarnegara, Lampung, and beyond. His students established educational networks that disseminated his epistemology widely, integrating religious knowledge, ethics, and spirituality.

Discussion: The study highlights how Kiai Bandi’s approach strengthened Islamic education through personalized mentorship, pesantren-based pedagogy, and community engagement via pilgrimage and annual commemoration (haul) events, which also supported local socio-economic development.

Conclusion: Kiai Bandi’s educational epistemology effectively cultivated moral, spiritual, and leadership qualities among ulama, providing a resilient model of traditional Islamic education still relevant in contemporary Muslim communities in Java and Sumatra.

Novelty: This study is the first to systematically document Kiai Bandi’s educational epistemology and its impact on ulama networks across both Java and Sumatra, linking traditional pesantren learning with broader socio-cultural influence.

Pages: 34–47
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Strengthening Scopus Indexation to Preserve Religion and Knowledge in Islamic Academia of Asia and Europe

Elsa Hidayati ID , Widadatul Ulya ID , Dede Abdurohman ID , Adang Sonjaya ID , Mahdi Zuhri ID , Lina Siti Latifah ID , Vera Nurhalimah ID , Dien Kalpika Kasih ID , António José Pereira Figueiredo PT , Vivin Damayanti ID

Background: The increasing emphasis on Scopus indexation has reshaped academic governance and knowledge production globally. In Islamic scholarly contexts across Asia and Europe, integrating core Maqashid Shariah principles—particularly Hifdz al-Din (preservation of religion) and Hifdz al-‘Ilm (preservation of knowledge)—into publication practices has become essential to align scientific rigor with ethical and spiritual values.

Methods: This study adopts a qualitative design using Critical Discourse Analysis (CDA) on institutional policies, editorial guidelines, and academic publications from Islamic journals in Asia and Europe. The analysis examines how discursive practices influence ethical standards, epistemic priorities, and governance mechanisms in scholarly communication.

Results: Findings indicate that Scopus-oriented indexing enhances international visibility, citation impact, and cross-regional collaborations. Simultaneously, journals emphasizing Hifdz al-Din and Hifdz al-‘Ilm demonstrate greater adherence to ethical publication practices, critical-analytical reasoning, and socially responsible scholarship.

Discussion: Integrating religious and intellectual preservation principles moderates metric-driven pressures, fostering a balanced epistemic culture. Journals guided by these principles navigate tensions between global performance indicators and the moral, ethical, and spiritual responsibilities of Islamic scholarship.

Conclusion: Strengthening Scopus indexation within the framework of Hifdz al-Din and Hifdz al-‘Ilm improves scholarly visibility while safeguarding the integrity, ethical standards, and transformative mission of Islamic knowledge in Asia and Europe.

Novelty: This research provides a critical perspective on combining international indexing strategies with Maqashid Shariah values, emphasizing how Islamic academic institutions can enhance global recognition without compromising ethical, spiritual, and intellectual foundations.

Pages: 18-33
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